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In which I rant about customer service… March 8, 2010

Posted by jeneypeney in being appropriate is overrated, empty threats, FML, life, piss and moan.
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So a while back I read a blog post about this exquisite little thing.

I think it might have been from Shine. Or maybe it was Veg Ass. Perhaps Carissa? I don’t remember and I’M SORRY!

Anyapologies, I decided to order said wine glass for a certain wine-loving friend of mine who has a birthday coming up.* I added it to my virtual shopping cart, checked out, gave Amazon.com my pretty little credit card number and waited.

And waited.

And waited.

For about a week and a half.

Don’t get all pissy with me! I understand they tell you to wait seven to ten business days… but I received an e-mail the DAY AFTER I gave them my pretty little credit card number that the item was shipped. And I still waited all ten days to receive it. Dirty liars.

The System: 1 Jeney: 0

When I did receive my package this past Friday, there were absolutely no labels, marks, or any kind of indication whatsoever that the contents were fragile. So when I carefully took the box out of my mailman’s hand, it kind of sounded like this.

While trying to keep my raging Hulk-like temper under control, I carefully opened the poorly wrapped and labeled box. Now, in all fairness, I would have been somewhat understanding it something like this greeted my eye:

I mean, it IS glass and no one warned the disgruntled postmen and women that the innards of said mailing box was fra-gee-lay. But, ladies and gentlemen, My Extra Large wine glass looked like this:

There were tiny, sharp, merciless bits of glass everywhere. It was like some sort of sick confetti out of a Saw movie.

The System: 2 Jeney: 0

I did some research and discovered that a company called Cashco1000, Inc. were the culprits in my destroyed wine glass debacle. I also discovered that Cashco1000, Inc. only has customer service hours from 9:00am – 2:00pm Monday through Friday.

Aside from the fact that their company name sounds like one of those “COngratulaTIONs! You jus won $1,000,000,000 dllars! Send us you’re social security number, left arm, and firs bourne son to receeve your gift!” scams, they apparently feel that no one needs their services after lunchtime.

The System: 3 Jeney: 0

Cue the strongly worded e-mail:

To whom it may concern,

I received my product in the mail today and I am thoroughly disappointed in the state it came to me in.

The glass is not just broken or cracked, it is shattered beyond any reason.

The packaging that the glass came in did not have any indication that the product was fragile and I do not see why this was neglected. I am sure this failure to properly label the package’s contents had something to do with the absurd amount of damage to the product.

I would greatly appreciate it if someone from your company would contact me in regard to having the glass replaced or my money refunded.

Thank you.

Jeney Anderson

The System: 3 Jeney: 1

This morning I received this e-mail:

Hello,

I am very sorry about you receiving a damaged product. We are sending you a new toilet paper holder. You will be receiving an email with an invoice and a tracking number. Please discard of the defective item once the new one is received. Sorry for any inconvenience this may have caused you. Thank you for your patience. If I can assist you in any other way please contact me at the number below.

Thank you,
Dumbass**
Customer Service

Um… I DIDN’T ORDER A TOILET PAPER ROLL! Who in their right mind would even order a toilet paper roll that has to potential to shatter?! There are way too many awful, unthinkable things that could go wrong with that…

Dumbass**,

I did not order a toilet paper holder. Toilet paper holders do not shatter.

I ordered an Extra Large sized wine glass from DCI.

Please do not send me a toilet paper holder.

Regards,
Jeney Anderson

The System: 3 Jeney: 3

I get two points on that one for being a smart ass.

Their Reply?

Hello Jeney,

I’m sorry about the previous email I sent before fully changing the email. My appologies.I am very sorry about you receiving a damaged product. We are sending you a new XL Jumbo GIANT WINE GLASS. I have talked with the packer and will be sure to mark this one fragile. You will be receiving an email with an invoice and a tracking number. Please discard of the defective item once the new one is received. Sorry for any inconvenience this may have caused you. Thank you for your patience. If I can assist you in any other way please contact me at the number below.

No number below? Still using half of your “stock e-mail”? Proving that you have to write this e-mail often enough that you need a “stock e-mail’? That’s three more points for me!

The System: 3 Jeney: 6

So the whole situation has been resolved and I will be getting my new wine glass in the next seven to ten business days. All is well in Jeney world.

Then Cashco1000, Inc. sends me this gem:

Hello,

Thank you for emailing us! We are out of the office for the weekend. We will address your questions/concerns on Monday.

Have a great weekend.

Cashco1000
3644 Kennesaw N. Industrial Pkwy
Kennesaw GA 30144

Well, fuck you very much, Cashco1000, Inc.

***

*She claims she doesn’t read my blog. I’ve got ten bucks that says today will be the day she randomly decides to “catch up” and ruins her surprise.
** Name has been changed because I get an extra point for being nice and protecting their identity. The System: 3 Jeney: 7

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Comments»

1. Jake P - March 8, 2010

I know someone that is a total soak, and has an upcoming birthday. One in the same?

2. jeneypeney - March 8, 2010

Haha… nope this one is for a different lush. 😛

3. clairemontgomerymd - March 11, 2010

you should box up the shards of glass and ship it back!


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